WEEKENDS CUSTOMER SUPPORT REPRESENTATIVE Job at Wing Assistant, Berkeley, CA

THpwcEc3Y1ZUU3pHSmhjSDBUMUxkbnovK3c9PQ==
  • Wing Assistant
  • Berkeley, CA

Job Description

Looking for experienced Customer Support Representatives who are willing to work during weekends!

Schedule: 5 days/week – Thursday to Monday, 3:00–8:00 PM UK time

Business Overview: Rental Business in UK

Key Responsibilities:

-Answer incoming customer phone calls during shift hours

-Provide fluent, friendly, and confident phone support in English

-Send property access and check-in instructions via email and WhatsApp

-Respond to customer enquiries across WhatsApp and email in a timely and helpful manner

-Update or review simple spreadsheet logs related to bookings or communications

-Coordinate and escalate any complex issues to the internal team if needed

Tools & Platforms:

-Guesty (property booking and management system – training provided)

-WhatsApp (business messaging and customer support)

-Gmail / Email Client

-Basic Spreadsheets (Google Sheets or Excel)

-Phone line or app (diverted calls – setup to be discussed)

Qualifications:

-Fluent English (spoken and written)

-Comfortable handling phone support and live chats

-Strong attention to detail and clear communicator

-Prior customer service experience (at least 1-2 years)

-Basic understanding of spreadsheets (editing, filtering, simple formatting)

-Reliable internet connection and quiet workspace

-Able to use own phone for WhatsApp (business number setup can be discussed)

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• 100% permanent Work-From-Home

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Job Tags

Hourly pay, Permanent employment, Contract work, Shift work, Weekend work,

Similar Jobs

Diptyque Paris

Seasonal Brand Ambassador (Fillmore Street) Job at Diptyque Paris

 ...evocative perfumes for the self and the home, scented skincare products and desirable...  ...team success Actively creates a positive work environment through teamwork and...  ...considers each application carefully.The **Brand Ambassador** will acquire, cultivate and maintain relationships... 

Acti-Kare Responsive In-Home Care - Bellevue

Afternoon: HCA/CNA Job at Acti-Kare Responsive In-Home Care - Bellevue

 ...opportunities up to 40 hours)About Actikare Responsive In Home CareActikare Responsive In Home Care is an award-winning, trusted...  ...Compensation & Benefits* Competitive pay: $21.00 - $23.00/hour (HCA & CNA)* Flexible scheduling* Health, dental, and vision... 

Public Storage

Art Director Job at Public Storage

 ...Description Public Storage isseekingaskilled, detail-driven Art Directorto help elevate and evolve our visual brand across social, digital, and marketing channels. Reporting to the Creative Director for Brand & Social, this role blends high-quality execution with... 

Vireo Health

Brand Ambassador Part-Time Job at Vireo Health

 ...about: We are seeking an energetic and experienced part-time Brand Ambassador to join our growing dynamic team! The Brand Ambassador will...  ..., and sales tactics based on feedback. Develop strong working knowledge of the NY Medical and Adult Use Marijuana Program and... 

IPSY

Senior Merchant, Commerce Job at IPSY

ABOUT US Join us in inspiring everyone to express their unique beauty. IPSY is the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership...