Job Description
**Job Title: Travel Counselor - Part Time**
**Location:** Remote (Must reside in Massachusetts)
**About Us:**
We are a dynamic tour operator specializing in international small group tours for older Americans. Our mission is to provide exceptional travel experiences, and we are looking for dedicated professionals to join our growing team. If you are passionate about travel and enjoy helping others, we would love to hear from you!
**Position Overview:**
As a Travel Counselor, you will be an integral part of our Reservations and Customer Service team. This role requires a friendly and articulate individual who is committed to delivering outstanding customer service. You will assist our mature guests in planning their travel experiences, ensuring they receive personalized attention and care throughout their journey.
**Key Responsibilities:**
- Provide professional assistance to incoming customer calls related to service and sales.
- Maintain a high standard of telephone etiquette on all calls.
- Conduct outbound calls as necessary, including follow-ups and requested call-backs.
- Update and maintain reservation information in line with company guidelines.
- Perform administrative tasks, including data entry and quality assurance.
- Foster collaborative relationships with colleagues to achieve departmental goals and create a positive work environment.
- Engage in discussions with team members to enhance understanding of departmental processes and policies.
- Take on additional projects as assigned.
**Qualifications:**
- Minimum of two years of experience in a customer service environment.
- Exceptional verbal and written communication skills.
- Ability to interact with mature guests in a courteous, calm, and empathetic manner.
- Strong organizational skills with a keen attention to detail and accuracy.
- Proficiency in computer applications, including MS Word, Excel, and Outlook.
- Ability to multitask and thrive in a fast-paced, team-oriented environment.
- International travel experience (outside of North America) is preferred.
- Experience in a call or contact center is a plus.
**Benefits:**
We offer a range of benefits for our part-time employees, including:
- 401(k) plan with a generous company match.
- Discretionary financial performance bonus.
- Paid time off, including vacation and sick time.
- Holidays and bereavement leave.
- MA Paid Family & Medical Leave (PFML).
- Fully remote work and training with flexible hours.
- International Airlines Travel Agent Network (IATAN) Membership (for those working 20+ hours weekly).
- Familiarization training trips after one year of service and 1,000 hours worked.
- 25% employee discount on tours after one year of service and 1,000 hours worked.
- Opportunities to participate in company wellness events and charitable initiatives.
- Employee-led Diversity, Equity, and Inclusion (DEI) Committee.
**Commitment to Diversity:**
We are proud to be an Equal Employment Opportunity employer, dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or any other status protected by law. All employment decisions are made based on individual qualifications and business needs.
If you are excited about the opportunity to help others explore the world and meet the qualifications outlined above, we encourage you to apply!
Employment Type: Part-Time
Salary: $ 15.00 25.00 Per Hour
Job Tags
Hourly pay, Part time, Remote work, Flexible hours,