PPC Customer Support Care German Desk (EverHelp) Job at Genesis, Remote

S3p0Z0c3SVdRU25FSmhJRzN6aE1mMzN6OVE9PQ==
  • Genesis
  • Remote

Job Description

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We're a team of professionals, that's developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking an  Сustomer Support Specialist for  German Desk .

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

  • resolving all inbound and outbound support requests according to our internal guidelines
  • support work via e-mail, chat and  phone
  • escalating tickets to mentors and team leaders if necessary
  • giving feedback on processes and ideas to improve customer satisfaction
  • special tasks optional for experienced agents (e.g. Social media support, reputation management,...)

Needed experience & skills:

  • Proficiency in the German language, as well as fluency in the English language B2 level, is required.
  • Promising multitasking abilities to keep up with the pace of our dynamic workplace.
  • The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
  • The ability to work with minimal supervision allowing you to bring your unique talents to the table.
  • Strong computer skills to keep up with our technology and processes.
  • An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.

Work with  EverHelp is about:

  • 20+ vacation days and unlimited sick leaves,
  • Ability to work fully remotely,
  • A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
  • Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Job Tags

Remote job, Full time,

Similar Jobs

Great Lakes Hospitality Group

General Manager - Hotel Hospitality Job at Great Lakes Hospitality Group

General Manager - Auburn Hills, MIWe are seeking an experienced and motivated General Manager to lead one of our branded hotels in Auburn Hills, Michigan. Our portfolio includes Hilton, IHG, and Marriott hotels, and we are looking for a dynamic leader who can deliver... 

Theoria Medical

Physician Job at Theoria Medical

Physician Location Lenexa, KS : Position Type: Part-time, exempt Job Location: In person Company Overview Theoria Medical...  ...Referral Bonus : Earn more by expanding our team. Travel Reimbursed : Gas and mileage for work travel. Career Advancement... 

Regina Caeli Academy

High School Latin Teacher Job at Regina Caeli Academy

We are seeking a part-time high school Latin teacher to teach in a classical and Catholic classroom for the 2025-26 academic year. You do not...  ...teaching your own children, or perhaps teaching in a classical or private school (although not required).Regina Caeli Academy ( is a... 

Bechtel

2026 University Hire (U.S.) - Startup Engineer Job at Bechtel

 ...Bechtel first began construction in 1898. The total number of hires and start dates are subject to workload and business conditions...  ...practices associated with oil, gas, petrochemical, power, or offshorefacilities. Intermediate knowledge of Microsoft Word, Excel,... 

eGastroMD

Administrative Assistant Job at eGastroMD

Company: eGastroMD Location: Work From Home Job Type: Full-Time Pay Range $21$29 per...  ...for a growing gastroenterology-focused medical organization. This full-timerole is...  ...compliance with HIPAA regulations Perform data entry, document preparation, and file...