Genesys & Salesforce Contact Center Developer Job at Artmac Soft LLC, Dallas, TX

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  • Artmac Soft LLC
  • Dallas, TX

Job Description

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Genesys & Salesforce Contact Center Developer

Job Type : C2C / W2

Experience : 15+ Years

Location : Dallas, Texas

Responsibilities:

  • Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect).
  • Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools.
  • Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python.
  • Experience with integration platforms (e.g., MuleSoft, Dell Boomi) is a plus.
  • Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting.
  • Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni-Channel).
  • Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations.
  • Implement and optimize Salesforce CTI integrations (Open CTI, Omni-Channel, Service Cloud Voice, or custom integrations).
  • Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce.
  • Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation.
  • Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions.
  • Maintain documentation, configuration guides, technical designs, and best practices.

Qualification:

  • Bachelor's degree or equivalent combination of education and experience.

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